Storage Southgate Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Southgate provides removal, storage and related services within the United Kingdom. By placing a booking, paying a deposit, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the person, firm or company who requests or uses our services and who is responsible for payment.
Services means any removal, transportation, handling, packing, unpacking, storage, and associated services provided by Storage Southgate.
Items means the goods, belongings, furniture, boxes, equipment or any other property entrusted to Storage Southgate for removal, transit or storage.
Premises means any address where the Services are carried out, including collection, delivery and storage locations.
Contract means the agreement between the Client and Storage Southgate, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
Storage Southgate provides domestic and commercial removals, storage solutions, and related services such as packing, loading and unloading. The specific Services to be provided will be described in our quotation and in the booking confirmation sent to the Client.
Any additional work requested on the day, or after the Contract is agreed, may be charged at our standard rates and is subject to availability of staff, vehicles and storage space.
3. Quotations and Estimates
Quotations are based on the information provided by the Client, including property access details, quantity and type of Items, special handling needs and any time constraints. Quotations are normally given as a fixed price for the described work, unless expressly stated otherwise.
If the information supplied by the Client is inaccurate or incomplete, or if the scope of work changes, we reserve the right to amend the quotation or charge additional fees. This includes situations where:
Access is more difficult than advised, such as long walking distances, limited parking, narrow staircases or restricted entry.
The volume or weight of Items is greater than reasonably estimated or declared.
Additional services are requested, such as packing, dismantling or reassembling furniture, or providing additional trips.
Quotations are valid for a limited period stated at the time of issue. If no period is stated, they are valid for 30 days from the date of issue, after which we may revise the price.
4. Booking Process
A booking is made when the Client accepts our quotation or estimate, confirms the date and key details, and, where required, pays a deposit. Acceptance may be written or verbal. However, we reserve the right to decline or cancel any booking at our discretion.
The Client is responsible for checking that all details of the booking confirmation are correct, including dates, addresses, nature and quantity of Items, and any special requirements. Any discrepancies must be reported promptly so that we can amend the booking where possible.
Bookings are subject to availability of vehicles, staff and storage space. During busy periods, specific time slots may be indicative only, and operational delays can occur. We will use reasonable efforts to arrive and complete work within agreed time frames, but timing is not guaranteed unless explicitly agreed as a guaranteed service.
5. Payments and Charges
Unless otherwise agreed in writing, payment for removals and related services is due at or before completion of the work on the moving day. For storage services, payment is normally required in advance for each storage period.
We may require a deposit at the time of booking. Deposits are non-refundable unless cancellation rights apply as set out in these Terms and Conditions or unless we cancel the booking without offering a suitable alternative date.
We reserve the right to withhold commencement or continuation of Services if payment has not been made as agreed. Where payment is late, we may charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
All prices are quoted in pounds sterling and, unless expressly stated, are exclusive of any applicable taxes, tolls, parking fees or congestion charges. Where such additional costs are incurred in providing the Services, they will be charged to the Client.
If payment is made by a third party on behalf of the Client, the Client remains fully responsible for all sums due under the Contract.
6. Cancellations and Postponements
If the Client wishes to cancel or postpone a booking, notice must be given as early as possible. The following cancellation terms normally apply, unless otherwise stated in writing:
Cancellation or postponement more than 7 days before the scheduled service date may be made without additional charge, though any non-refundable deposit may be retained.
Cancellation or postponement between 3 and 7 days before the scheduled service date may incur a charge of up to 50 percent of the agreed price.
Cancellation or postponement less than 3 days before the scheduled service date may incur a charge of up to 100 percent of the agreed price.
If we are able to reallocate the slot to another client, we may, at our discretion, reduce any cancellation fee.
In the event that we need to cancel or significantly alter a booking due to circumstances within our control, we will offer an alternative date or a refund of any sums paid for Services not yet provided. We are not liable for indirect or consequential losses arising from such cancellation, such as loss of earnings, missed appointments or similar costs.
7. Client Obligations
The Client agrees to:
Provide accurate and complete information about the Items, access and service requirements.
Ensure that suitable parking and access are available at collection and delivery addresses, including obtaining any necessary permissions or permits.
Arrange for appropriate supervision of the Premises, including the presence of an authorised person to direct our staff and confirm completion of work.
Secure valuable and sensitive items, such as jewellery, important documents, cash and personal devices, and either move them personally or clearly notify us if they are to be handled.
Comply with all applicable laws and regulations, including waste disposal and environmental requirements.
If the Client fails to meet these obligations, we may charge additional fees, delay the work or, where necessary, suspend or terminate the Services.
8. Items Not Accepted for Removal or Storage
We do not accept responsibility for, and may refuse to handle or store, items that are illegal, dangerous, perishable or otherwise unsuitable. This includes but is not limited to:
Explosives, firearms, ammunition, flammable or hazardous materials.
Live animals, plants or other living organisms.
Perishable goods including food, drink and items requiring temperature control.
Stolen goods or items obtained unlawfully.
Items that are prohibited under local or national law or any relevant regulations.
If such items are found among the Items without our knowledge, we may remove them, arrange for their disposal and charge the Client for any related costs or liabilities. The Client is responsible for ensuring that all Items entrusted to us are lawful and safe to handle.
9. Packing, Handling and Access
Unless specifically agreed, the Client is responsible for packing their own Items in a safe and secure manner using appropriate materials. We are not responsible for damage caused by inadequate or inappropriate packing carried out by the Client or a third party.
Where we are instructed to provide packing services, we will use reasonable care in packing Items for transport or storage. However, no packing method can guarantee complete protection, and some risk of damage remains.
The Client must ensure that access routes, staircases, lifts, hallways and doorways are clear and suitable for moving Items. If we reasonably consider that moving an Item may cause damage to the Item, the Premises or pose a health and safety risk, we may refuse to move that Item or may move it only after the Client confirms they accept the associated risks.
10. Storage Terms
Where Items are placed into storage with Storage Southgate, they will be stored in a facility selected by us. We will use reasonable care to keep the facility secure and to protect Items from foreseeable risks.
Storage is provided on a periodic billing basis. If payment is not received when due, we may refuse access to stored Items and may ultimately exercise a lien over them, including the right to sell or dispose of Items to recover unpaid charges and reasonable associated costs. We will provide reasonable notice before taking such action.
The Client must notify us promptly of any change of contact details. We are not responsible for losses arising from an inability to contact the Client due to out-of-date information.
11. Waste Regulations and Disposal of Unwanted Items
Storage Southgate adheres to applicable UK waste and environmental regulations. We do not collect, transport or dispose of waste in a manner that would breach these requirements.
If the Client requests the removal and disposal of unwanted items, materials or rubbish, this must be agreed in advance. Additional charges will apply, and we will only remove such items in accordance with relevant legal obligations.
The Client must not present hazardous or regulated waste as ordinary household or office waste. Any such items must be disclosed and may require specialist disposal at additional cost. If we discover prohibited waste among the Items, we may refuse to remove it and may charge for any costs incurred in safely handling or returning it.
12. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Items is subject to the limitations set out in this section.
We are not liable for loss or damage that arises from:
Inherent defects, weaknesses or pre-existing damage in Items, including wear and tear, faulty construction or instability.
Normal movement, scratching or minor marking that can reasonably occur during removal, transit or storage.
Poor or inadequate packing not carried out by us or under our direct supervision.
Events beyond our reasonable control, including accidents, weather conditions, traffic, delays caused by third parties, acts of vandalism or other external causes.
Loss of or damage to valuable items such as money, jewellery, watches, collections, documents, data, software or items of a similar nature, unless we have expressly agreed in writing to accept responsibility for them and they have been specifically declared and appropriately insured.
Our total liability for any claim arising out of or in connection with the Services will, so far as permitted by law, be limited to a reasonable amount relative to the charges paid for the Services, or to any specific limit stated in our quotation or insurance documentation where applicable.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded.
13. Insurance
We recommend that the Client maintains appropriate insurance cover for Items during removal and storage. Our services may include limited liability protection, but this may not cover the full value of all Items or all types of risk.
Any insurance or additional protection offered by us will be described separately, and the terms of such cover will be subject to the relevant policy conditions. It is the Client's responsibility to check the adequacy and scope of any cover in place.
14. Complaints and Claims
If the Client believes that loss or damage has occurred as a result of our Services, they must notify us as soon as reasonably practicable, providing full details and any supporting evidence. Where possible, damage should be recorded on completion of the work, or at the time of discovery for storage-related matters.
We will investigate complaints and, where appropriate, offer a remedy in line with these Terms and any applicable insurance arrangements. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we may have.
15. Data Protection and Privacy
We collect and use personal data relating to the Client and, where relevant, their representatives in order to provide the Services, manage bookings, process payments and comply with legal obligations. We will handle such data in accordance with applicable data protection laws.
We will not sell personal data to third parties. Data may be shared with trusted service providers where necessary for the performance of the Contract, for example payment processors or storage facility operators, subject to appropriate safeguards.
16. Termination
Either party may terminate the Contract if the other party commits a material breach which, if capable of remedy, is not remedied within a reasonable time following notice. We may also terminate or suspend Services immediately if we reasonably believe that continuing them would be unlawful, unsafe, or expose us to unacceptable risk or loss.
Termination does not affect rights and obligations that have already accrued, including payment of charges for Services already performed or storage already provided.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.
No variation of these Terms and Conditions will be binding unless agreed in writing by an authorised representative of Storage Southgate. Any failure or delay by us in enforcing any right or provision shall not constitute a waiver of that right or provision.
The Contract is between Storage Southgate and the Client. No other person shall have any rights to enforce any of its terms under applicable third party rights legislation.
These Terms and Conditions supersede any previous written or oral agreements relating to the subject matter of the Services, except where expressly incorporated in writing into the Contract.
